Smart Family
Smart Family is Plumbing Security for your home.
Smart Family is a private membership-service club that's exclusive to our clients. We offer it only to people like you who really love your home and want to protect it from unexpected plumbing breakdowns or worse... water damage!
We offer two secure solutions to keep your family safe, tailored to your needs. Call today to get protected.
Smart Family
- Front of the Line Service:Priority Service
- Annual Inspection:Comes with a Water Heater Flush
- Discount on Service & Repairs: 10% Off
- Service Guarantee:2 Years
- Fixture Guarantee:Manufacturer
- Service Fee:$59
Investment$17.95/ Mo.
Smart Family Plus
- Front of the Line Service:Priority Service
- Annual Inspection:Comes with a Water Heater Flush & Sewer Scope*
*Requires Readily Accessible Cleanout.
- Discount on Service & Repairs: 15% Off
- Service Guarantee:3 Years
- Fixture Guarantee:Lifetime* 10-Year Labor
*Terms and Conditions Apply. See Below.
- Service Fee:$39
Investment$34.95/ Mo.
Click to see Smart Family Plus Terms & Conditions
Value Our Loyal Customers Love
Front of Line Service:
- Priority service scheduling over non-club members
- Guaranteed appointments within 24 hours or service fee is waived
Annual Inspection:
- Complimentary inspection (no service fee) by a highly trained technician; reduce the likelihood of a plumbing emergency!
- Maximize lifespans of home's plumbing systems
- Includes complimentary maintenance for the home's first water heater.
Discount on Service & Repairs:Never pay full price again! Save big money on all service and repairs.
Service Guarantee:
- If a problem should arise within the specified time period, we will return to your home and make it right at no additional cost to you!
- Members receive warranties on all deluxe and premier fixtures installed!
Fixture Guarantee:Members receive warranties on all equipment installed.
Reduced Service Fees:
- As a member of our club program you'll never pay extra!.
- No matter time or day you will always pay just one price!
Service Fee Discounts
Non Members:
Standard: $79
After-Hours: $199
Holidays: $299
Smart Family
Reduced Service Fee: $59
Smart Family Plus
Reduced Service Fee: $39
No Matter the time of day, you will always pay just one price!
100% Satisfaction Guarantees
Service & Repair Guarantee
If you are not 100% satisfied with the service we have provided, we will refund all of your money. If our plumbers smoke in your home, are not drug tested, do not use floor savers, or leave your home without cleaning up, you do not pay for the service. If a repair fails in the first year, we will repair it again at no charge.
Whole House Re-Piping Guarantee
We guarantee that your whole-house repiping project will be completed on or before the date we have promised. We guarantee our workmanship for a period of 20 years. If your pipes fail at any time during that period (excluding acts of God, riot, or war), we will repair the failure at no charge. We guarantee that all materials used are as specified and up to code in your area. We also guarantee to protect the condition of your home.
Equipment & Fixture Guarantee
We guarantee that the equipment and/or fixtures we have installed in your home will perform as we have stated. If any equipment or fixture fails during normal use in the first year, we will either repair or replace the item at no charge to you.
Water Heater Guarantees
$100 No-Aggravation Guarantee
We stand behind our installation and products so firmly that if your water heater fails you within the first year, not only will we fix it at no charge, but we will also give you $100 in vouchers toward future services. It's our way of saying, "sorry for the aggravation."
Home-Comfort Guarantee
We guarantee our plumbers will not smoke in your home, are drug tested, will use floor savers, and will not leave your home without cleaning up. If you find our service does not live up to this standard, you won't pay for the service until we meet your satisfaction.
Best-Value Guarantee
We guarantee you will not be able to find an identical water-heater solution (product, service, installation quality, warranties, and guarantees) from another company for less or we will happily pay you the difference plus a $25 finder's fee.
No-Lemon Guarantee
Should your water-heater tank develop a leak during its guaranteed period, we will remove it and give you a completely new water heater at no charge.
If you have ever experienced a "lemon" before, you will truly appreciate our commitment to your long-term satisfaction.
100% Satisfaction Guarantee
The water heater we have installed will perform as we have stated. If your water heater fails to deliver your family the hot water you were expecting within the next year, we will refund 100% of your investment.*
Smart Family Plus
Terms & Conditions
Includes all Smart Family benefits plus a lifetime warranty on all Deluxe and Premium fixtures provided and installed by our company. Any eligible fixture that fails to perform as designed will be repaired or replaced for no additional charge for as long as your Lifetime Smart Family is in good standing. Labor will be provided at no additional cost for the first 10 years as long as membership is in good standing and then at Smart Family Plus rates. Failure of fixtures through abuse, misuse, neglect, vandalism, freezing, fire, flood, or earthquake will not be covered. The results of ordinary wear and tear such as scratches or finish blemishes will not constitute cause for replacement. Filter changes for water-treatment products will be charged normal Smart Family Plus rates while filter systems are covered by our lifetime warranty.
In order to ensure trouble-free operation of eligible fixtures, we must thoroughly inspect your home's entire plumbing system on our initial visit. Afterward we will need to inspect your plumbing system at least once a year, during the first calendar quarter. During this visit our technician will make any necessary adjustments, repairs, or replacements of eligible fixtures—at no cost to you.
Fixture installations must comply with all local codes. Other conditions may be required for eligibility as determined by our technician. These conditions may include, but are not limited to, installation of emergency shutoff valves, a pressure-reducing valve, and waste or potable water-line repairs.
Maintenance or alteration of eligible fixtures by anyone other than our company will void warranty.
Loyal Customers Love It!
Smart Maintenance Plans just make sense. Regular service is proven to reduce cost in the long run. We are grateful for the relationships we build with our loyalty customers. Here's what some of them have to say about us:
Click to see more reviews or leave a review: