Our Process
Getting Started with Plumbing Solutions Inc.
Welcome and thank you for choosing us.
We know you have a lot of options, and we appreciate your business. That’s why we work tirelessly to do our best for you and all our customers. Thank you for making us central NJ’s trusted plumber.
What to Expect
Our Process begins with listening to our customers. From there, we will:
- troubleshoot,
- diagnose, and
- provide solutions
As industry experts, we ask qualifying questions to arrive at the underlying cause of an issue.
We offer a variety of solutions:
Quick-fixes that address immediate repair needs efficiently.
Root-of-the-problem solutions that resolve the underlying cause.
We keep you informed along the way and aim to deliver 5-star customer service!
Frequently Asked Questions
How do you charge or price your work?
We offer simple and predictable Flat-rate price for pre-determined tasks or services, regardless of time or technician. We charge by the job, not by the hour.
Our goal is to provide at least 3 options for solving an issue.
What is a Dispatch Fee and Initial Assessment?
A dispatch fee of $79 is charged when we visit your home and is waived if an estimate is accepted.
Upon arriving, we perform an initial assessment covering the following areas, if applicable:
- water temperature check
- water pressure check
- inspection of visible plumbing system components
If you proceed with an estimate for any of the options and engage our plumbing services, the dispatch fee is waived.
Did you know: Your Initial Assessment can include a 7-point safety inspection of your plumbing system.
Just ask and we’ll make sure your safe, no obligation!
Our pros can examine:
- main water shut off
- water pressure
- water heater
- sump pump
- washing machine hoses
- flood protection
- water treatment / filtration
What is Trouble-shooting or Diagnostics?
Trouble-shooting and diagnostics are provided as an option if the initial assessment does not allow us to determine the issue at hand.
It requires additional tools or techniques to determine the underlying cause of the problem.
Are discounts available?
Yes! We provide coupons frequently to our newsletter subscribers, first-time customers, and on our website.
Also, our Smart Maintenance Plan members receive discounts.
How can I pay?
We accept cash, check and credit cards. We also offer financing.
Do you offer financing?
We offer financing through Green Sky financing to allow for unexpected issues to be addressed immediately.
Your technician can provide you with more information.
Do you have a membership or maintenance program?
We offer a Smart Maintenance Plan.
As a Smart Maintenance member, an annual home inspection is included to prevent emergencies. Dispatch fees are waived, and additional discounts and bundles are available.
The technician will provide you with more information. Learn more about Smart Maintenance Plans here.
Can you begin work immediately?
The technician arrives with a fully stocked truck.
So, if you agree to the estimate, we allot sufficient time for the technician to take care of the plumbing issues at that time.
Can you come to my house on the weekend?
Yes.
We know plumbing issues arise outside of business hours during the work week. That’s why we offer Saturday appointments upon request.
Will you keep my house clean?
Absolutely!
Our technicians wear shoe protectors and aim to leave the area cleaner than when we started.
What Are Our Service Areas?
We’re proud to be the go-to plumbers for residents in Princeton, Hightstown, East Windsor, West Windsor and many more communities across Central New Jersey. Find quick answers about our reach and how we can bring our plumbing expertise right to your doorstep.
Schedule Online
Select a date and time below. A team member will contact you to confirm the soonest available appointment.
For immediate scheduling:
Proactive Maintenance
Protect your home and save money with our Smart Maintenance Plans. Regular maintenance can reduce your need for repairs and extend the life of your plumbing systems. Get exclusive discounts and more:
- Prevent costly emergencies
- Priority Scheduling
- Enjoy peace of mind
- Avoid cold showers and leaks